Help with Login

Frequently Asked Questions

  1. I can't log in to LSE for You
  2. I can't log in to Moodle
  3. I am a Graduate Applicant and I need information about my application
  4. I am a Graduate Applicant, how do I access LSE for You?
  5. How can I order a copy of my transcript?
  6. What is the difference between a Network Account and a Public Account?
  7. I don't know my (public account) username
  8. My question is not answered here, how can I contact you?

I can't log in to LSE for You

If you find that you cannot logon to LSE for You, these are some possible reasons:

  • You have entered an incorrect username. If you are a member of staff or a registered student, your username is a single word; something like 'ABRAM' (it is NOT your email address). If you are an LSE for You Public Account holder (an alumni, applicant, etc.) your username is your personal email address.
  • You have entered an incorrect password or you forgot your password. If your web browser has been set to remember your password, please try entering your password manually instead. If you cannot remember your password, you can reset it by clicking here and following the instructions carefully.
  • Your Network Account password has expired. LSE's password policy dictates that Network Account passwords must be changed at least once a year. If you did not change your password and it has now expired, you can renew it using LSE Workspace. There is a link for resetting on your password in the top right of the Workspace home page. Please note that you will be required to enter your old credentials so this method is not suitable if you have forgotten your password. This policy does not apply to LSE Public Accounts (LSE Public Account usernames formed of non-LSE email addresses.
  • If you finished your Masters last year, your Network Account expired at the end of December. Please use your LSE Public Account, which you used to check the status of your application before you started at the Schoo (username is your non-LSE email addres) to access LSE for You and Digitary.
  • A new LSE for You Public Account has been created but not yet 'activated'. When one of these accounts is created (e.g. in the application process or by the transcripts team) an activation link is emailed to the the user's email address that correspond to the username. You must click on that link and follow the instructions to gain access to LSE for You. If the email has not arrived in your inbox, check your junk mail folder (or equivalent) in case it was misidentified as spam. If you cannot find the email, please get in touch with the relevant team for assistance (e.g. Graduate Admissions, Summer School or Transcripts)
  • You have failed to enter the correct username/password 3 times. Please wait half an hour before trying again or use a different computer.
  • Your web browser is not accepting our cookie - allow our website to set a cookie (see your web browser documentation).

If none of the above are relevant or they do not resolve the issue, please contact IT Service Desk, providing you username, ID number and specifying what systems you are unable to access (e.g. campus computers, moodle, LSE for You).

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I can't log in to Moodle

To log into Moodle, you need an LSE Network account. If you are a new student and have not activated your Network account yet, you can do so here.

If have a Network account but cannot remember your password, you can try to reset it online. If that doesn't work, please contact us.

You can find more information about accessing and using Moodle in the FAQs for Students and Staff.

If you are a Modern Foreign Language Certificate Student, you should log in with their LSE Public Account username (your email address) and the password you chose when you created the account. If you cannot remember the password, you can try to reset it online. If you haven't created a Public Account, you should ask the Language Centre to send you an invitation.

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I am a Graduate Applicant and I need information about my application

Answers to many questions regarding graduate applications, including how to send requested documents and information, amend my application details, and checking your application status, can be found here.

More details about how to access and use the Application Tracker are available here.

If you already hold an offer for graduate study at LSE, you can find useful information here.

If your question is not answered in the links above, you can contact the Graduate Admissions Office by following these instructions.

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I am a Graduate Applicant, how do I access LSE for You?

You will need to set up your account before you can use LSE for You and the Graduate Application Tracker for the first time.

After your application has been submitted and processed, you will receive an email detailing how to activate your LSE for You account and track your application online.

If you are applying to LSE for the first time:

The email will contain a unique URL. Use this link and follow the instructions to set-up your account. The URL will expire after approximately four weeks (the exact date is given in the email), so make sure you complete this task promptly.

If you are a previous graduate applicant and have previously activated an LSE for You account (including LSE students and alumni)

You should already have an LSE for You account, and your username will be included in our email. When you next login, you will have access to the Graduate Application Tracker.

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How can I order a copy of my transcript?

Most transcripts for alumni can be obtained and shared using the online system known as Digitary. You can find more information about transcripts, including how to access Digitary, here.

If you are a current student and require an Intermediate Transcript, you can request one from Student Services here.

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What is the difference between a Network Account and a Public Account?

You get a Network Account after you join the LSE, e.g. as staff or student.

Network Account usernames usually start with the first letters of your surname, sometimes followed by your initials and/or a number, e.g. OTHER or OTHERAN or OTHER

A network account enables you to:

  • Login to school computers.
  • Access LSE systems such as LSE for You, Moodle, and the Training and Development System.

But:

  • expires a few months after you stop being a student or your contract ends.

A Public Account uses a non-LSE email address as your username, e.g. a.n.other@email.com

You will typically get a Public Account before you join the LSE - as an applicant.

Other uses of public accounts include:

  • Alumni have Public Accounts which they use to gain access to transcripts through the Digitary system.
  • Alumni may use these to gain access to Exam Results in LSE for You.
  • Recent alumni can also use these to access the CareerHub for a limited period after graduating.

But you cannot use a public account to:

  • Login to school computers.
  • Access Moodle or Training and Development System.

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I don't know my (public account) username

Your public account username is a non-LSE email address. If you have not changed it, it is the email address that you used when you first applied to LSE.

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To send a written enquiry...

If the information on this page doesn't answer your question about Login you may send a written enquiry.

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